Refund policy

Products must be unopened, unused, and in their original condition to be eligible for return or exchange within 14 days of purchase, with valid proof of purchase.

Items such as gift cards, sale/archive items, samples, and complimentary gifts are not eligible for return or refund.

Online purchases can be returned via courier once logged through via email to  lerosagroup1@gmail.com. These courier / delivery fees are for the clients costs, unless otherwise stated.

Refunds will be issued to the original payment method within 5 business days of receiving returned goods. It may take 3–5 working days for your bank to reflect the funds.

Delivery charges are non-refundable unless the return is due to our error.